My personal mission:
To empower others through coaching and training to inspire confidence and change through positive mindset and tools which encourage big thinking and action taking.

A Story That Highlights the Importance of Keeping a Clean Database


  • A Story That Highlights the Importance of Keeping a Clean Database

    Recently, my team and I discovered a new way to simultaneously clean and grow our database.

The 5th and Final “S” of the Five-S Model: Sustain


  • The 5th and Final “S” of the Five-S Model: Sustain

    The final “S” of the Five-S model of customer experience is “sustain.” Here’s why it might be the most important one.

Discussing Some of Ty Voyle’s Agent Success Secrets


  • Discussing Some of Ty Voyle’s Agent Success Secrets

    Ty Voyles has found great success in real estate by having a great long-term plan. Here’s the full video of my recent conversation with hi...

The Five-S Model of Customer Experience: Surpass


  • The Five-S Model of Customer Experience: Surpass

    Continuing our series on the Five-S Model of customer experience, today’s focus will be on “S” No. 4: surpass.

Rockstar Agent Haro Setian Shares His Secrets to Success


  • Rockstar Agent Haro Setian Shares His Secrets to Success

    During my most recent episode of Agent Success Secrets, I was joined by the incredible Haro Setian.

The Five-S Model of Customer Experience: Survey


  • The Five-S Model of Customer Experience: Survey

    “Survey” is the third “S” of the Five-S model of customer experience. Here’s why.