My personal mission:
To empower others to discover their possibilities, which creates confidence and change, with a positive mindset and tools to result in big thinking and action taking.

The 5th and Final “S” of the Five-S Model: Sustain


  • The 5th and Final “S” of the Five-S Model: Sustain

    The final “S” of the Five-S model of customer experience is “sustain.” Here’s why it might be the most important one.

Discussing Some of Ty Voyle’s Agent Success Secrets


  • Discussing Some of Ty Voyle’s Agent Success Secrets

    Ty Voyles has found great success in real estate by having a great long-term plan. Here’s the full video of my recent conversation with hi...

The Five-S Model of Customer Experience: Surpass


  • The Five-S Model of Customer Experience: Surpass

    Continuing our series on the Five-S Model of customer experience, today’s focus will be on “S” No. 4: surpass.

Rockstar Agent Haro Setian Shares His Secrets to Success


  • Rockstar Agent Haro Setian Shares His Secrets to Success

    During my most recent episode of Agent Success Secrets, I was joined by the incredible Haro Setian.

The Five-S Model of Customer Experience: Survey


  • The Five-S Model of Customer Experience: Survey

    “Survey” is the third “S” of the Five-S model of customer experience. Here’s why.

A Valuable Conversation With Wendy Papasan of Papasan Properties


  • A Valuable Conversation With Wendy Papasan of Papasan Properties

    I’m back once again with Wendy Papasan, who will be sharing more agent success secrets. You won’t want to miss this.